This agreement is valid between Suitopia Scandinavia AB and its customers.
Custom made products are products made from personal measurements (such as suits, shirts and tuxedos).
Standard products are products not made from personal measurements (such as bow ties and cufflinks).
When you have completed your order, you will receive an order confirmation by e-mail. You can keep track of your order status by logging into your account and going to "Your order history" at; www.suitopia.com. Please note that you have to log in to do this.
Production time of your garment is 2-3 weeks after your payment and then another 1-2 weeks for shipping. Expect a total time of 3-5 weeks from placing your order until your garment arrives.
If you have ordered fabric samples, these will be sent to you by post within 1 week after your payment and expect another 1 week for shipping within Europe and up to 10 days for shipping to the US and orders outside Europe.
Payment can be made by major payment providers such as Klarna, Paypal, credit- or debit cards. As soon as you have placed your order and your payment has been processed, your order will be sent to production.
Delivery is performed by trusted carriers such as DHL, FedEx, UPS or similar.
When the order is in the carrier's hands, the carrier is responsible for it. The delivery time could be different due to external factors e.g in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in the shipping information, legal procedures, public holidays, etc.).
Shipping is free on orders above US$385. For orders below this value shipping costs will be at a flat rate of US$55 (regardless of the number of products). Please read our full shipping and delivery terms here.
Fabric samples ship for free and shipping is included in the total price.
Once your payment has been processed your order goes into production. Our made to measure garments are tailored according to a certain person’s individual measurement and hence it will not fit anyone else than the intended customer. Because tailor-made clothing does not have any resale value, Suitopia does not offer any refunds, exchanges or returns, but instead has a Perfect Fit Guarantee to ensure quality. You can read more about our Perfect Fit Guarantee here and our FAQ here.
Always keep your custom made product on a quality hanger when not in use. It is possible to iron the fabric, but only with low heat and preferably with a towel between the iron and the fabric in order to maintain the quality of the fabric.
Try to limit the dry cleaning to a minimum. Dry cleaning uses harsh chemicals that stresses the delicate fabrics.
Odeur can often be resolved by simply airing your piece of garment outside for a while.
The short answer is yes, but it all depends on the material of the garment. Wool and cashmere is more sensitive than e.g man-made fabrics. Turn your custom made clothing inside out and put it in a mesh bag. Choose the most gentle washing option on your washing machine, usually hand wash, and make sure you are washing in cold water.
Stains can be removed with a little water and/or a drop of lemon and a dry sponge.
If your garment is wrinkled upon arrival, put on some hot water in the shower and let your custom fit clothing hang in the steam. You can also use a spray bottle with cold water to easily spray the fabric in order to straighten wrinkles.
In case of war, natural disaster, labor related disputes, government edicts, delivery failures from suppliers, extraordinary circumstances outside Suitopias control, that affects the contract between Suitopia and the customer, Suitopia will not be responsible for completing the terms specified above.
A purchase from Suitopia is governed by Swedish law. Any dispute with companies within the Suitopia Group, its employees, Directors, or owners, individually or together, shall be settled in a Swedish court of law.
How a product from Suitopia is used is the responsibility of the bearer of the product and how it is kept is the responsibility of the keeper of the product. No company within the Suitopia Group, its employees, Directors, or owners, individually or together, can be held responsible for any injury, damage, harm, suffering, etc to anyone or anything that has been caused, directly or indirectly, by a product from Suitopia.